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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gwen Pfeffer

March 20, 2025

5  out of  5
rating by Gwen Pfeffer
"Brittany was very helpful and efficient."
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tracy fogleman

March 20, 2025

5  out of  5
rating by tracy fogleman
"Shea went above and beyond to help me save money and got everything straightened out with my mortgage company. Couldn’t be happier the this excellent service."
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michelle grooms

March 20, 2025

1  out of  5
rating by michelle grooms
"I heard great things about this place but when I called they wouldn't even give me a quote 😒"
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Gena C

March 18, 2025

5  out of  5
rating by Gena C
"Brittany and the team at State Farm helped me save so much money on my Insurance! They were super helpful in answering all my questions."
We responded:
"Gena, thank you so much for the kind words and the 5 Star review! I’m glad we were able to help you! Thanks for your business and welcome to our agency! Bp"
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Hevan Lowe

March 17, 2025

5  out of  5
rating by Hevan Lowe
"Shea was absolutely amazing with helping me and answering all of my questions! Thank you for helping me choose the best plan"
We responded:
"Hello Hevan! I’m so glad to hear how Shea was able to help you! Thank you for your kind words and for the 5 Star Review! Thank you for your business and welcome aboard!"
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Cathy Webb

March 7, 2025

5  out of  5
rating by Cathy Webb
"Lishawna was very informative and helpful in my transition to State Farm. Thanks so much for your kindness."
We responded:
"Thank you for your kind words, Cathy! I'm so glad to hear that Lishawna made your transition to State Farm smooth and informative. Providing helpful and friendly service is what we strive for! If you ever need anything, we're always here to help. Thank you for your business! Welcome to the Brian Payne State Farm family! Bp"
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Mary Henderson

March 6, 2025

5  out of  5
rating by Mary Henderson
"Very knowledgeable staff and friendly. Saved me alot of money on my insurance!"
We responded:
"Mary, thank you for the compliment and thank you so much for the 5 star review! I'm pleased to hear that you found my team knowledgeable and friendly and that we were able to help you save on your insurance. If you need further assistance, feel free to reach out to us! Bp"
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Meghanne McClanahan

June 5, 2024

5  out of  5
rating by Meghanne McClanahan
"EXCELLENT customer service. Very easy to work with and knowledgeable. Great rates for coverage (auto and home policies)."
We responded:
"Thank you so much for the 5 star review Meghanne! Thank you for your business and the opportunity to help with your insurance needs! We truly appreciate it!"
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PhyllisJReed47@gmail.com Reed

May 31, 2024

5  out of  5
rating by PhyllisJReed47@gmail.com Reed
"Brian and his group of agents are by far, head and shoulders above the rest with putting their clients first. Over the past month, they have gone above and beyond to meet my insurance needs and get claims settled for me. I've been a client for many years, and do not plan to switch anytime soon!"
We responded:
"Thank you so much for the kind words and the 5 Star Review Phyllis! So glad we could be there for you. We appreciate you and thank you for being a loyal State Farm customer for so long! "
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lisa lewis

November 1, 2023

5  out of  5
rating by lisa lewis
"Wonderful office. Love Lishawna. So helpful and trustworthy"
We responded:
"Thank you for the 5 star review and kind words Lisa! We're so glad we could help you with your insurance needs! We appreciate you and look forward to helping you in the future!"
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Kimberly Wachter

October 5, 2023

5  out of  5
rating by Kimberly Wachter
"Lishawna is amazing at what she does!! I switched my auto & renters insurance over to State Farm & am so pleased with my discounts & savings! This company is hands down one of the best insurance places I have dealt with! Give Lishawna a call today she’s great at what she does!"
We responded:
"Thank you for the 5 star review acknowledging Lishawna and for recommending our services to others, Kimberly! We are so glad that we could provide you with your auto and renters insurance! We strive to go the extra mile to assist you with any of your insurance questions or needs and to provide you with the customer service that you deserve! We appreciate your feedback and look forward to the opportunity to provide you with any of your future insurance needs!"
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Derrick White

August 23, 2023

5  out of  5
rating by Derrick White
"Brian Payne is an amazing State Farm Agent and he is ready to assist you with all your insurance and financial services needs."
We responded:
"Thanks for the 5 star review Derrick! I appreciate the compliment. We are definitely here to help!"
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D.L Slecke

January 24, 2023

5  out of  5
rating by D.L Slecke
"Friendly Staff and a great place to get your insurance"
We responded:
"What a wonderful compliment ! Thanks so much for the 5 star review!"
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Elizabeth Smith

November 21, 2022

5  out of  5
rating by Elizabeth Smith
"The service I received was excellent! The agent was very polite, helpful, and gracious."
We responded:
"Thank you for such a nice compliment Elizabeth and a 5 star review! We truly appreciate it!"
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Connie Spence

November 17, 2022

5  out of  5
rating by Connie Spence
"Very nice ladies to deal with, Brian is an exceptional agent, makes you feel very comfortable talking to him! I love this office and all the employees!"
We responded:
"What a wonderful compliment Connie! Thanks so much for the 5 star review!"
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Wesley Poe

October 28, 2022

5  out of  5
rating by Wesley Poe
"Lashawna and Shay was so so helpful! With such a crazy busy life they made switching insurance seamless and easy! Very polite AND are going to save me $2,640 annually! Like a good neighbor these gals was there!"
We responded:
"Thanks for the 5 star review Wesley! We appreciate such a great compliment! Thank you for your business!"
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Cooper Ridenour

April 2, 2022

5  out of  5
rating by Cooper Ridenour
"I live out of state and was helping my 19 year old son purchase car insurance for the first time. I spoke to Lacy and she was very helpful."
We responded:
"Thank you for the compliment Cooper! So glad we could help!"
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Josh McK

July 20, 2021

5  out of  5
rating by Josh McK
"Very good people, easy to work with and always kind on the phone"
We responded:
"Thank you for the compliment Josh! We greatly appreciate it!"
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Melissa Manley

September 10, 2020

5  out of  5
rating by Melissa Manley
"Efficient and friendly staff."
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Keith M

December 3, 2019

5  out of  5
rating by Keith M
"Bryan Payne and his staff are awesome!!"
We responded:
"Thanks so much for the review Keith. I think they’re pretty awesome too! Thanks for your business!"
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Doug Cheek

November 13, 2019

5  out of  5
rating by Doug Cheek
"Quick, no BS"
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Joyce Golden

September 18, 2019

5  out of  5
rating by Joyce Golden
"Great job 👍"
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Ashley Hodge

August 5, 2019

4  out of  5
rating by Ashley Hodge
"Great customer service but was able to get better rates with more coverage with progressive."