State Farm® Insurance Agent Brian Payne
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Larry Watson
June 29, 2026
"Very professional and helpful."
Dottie Caproni
June 23, 2026
"Wish I had found these amazing people sooner!"
Joshua Schuler
June 19, 2026
"Been an absolutely terrible experience after hitting deer in my truck. 3.5 months to get my truck back. Insurance would only approve used parts. Office has been little help unless I pushed. No one knows anything when you call.
Never using state farm again."
Noah Ard
May 21, 2026
"best insurance out there low prices and easy to work with"
Andrea Smith
May 8, 2026
"Shortly after I booked my home and auto insurance package with this agency, I was contacted and told my Safe Driving Discount was contingent upon my using a device that they had mailed me to connect to my vehicle's blue-tooth which essentially tracks my driving. (I've been accident and citation free for many years.) But what really irked me was that the CSR I dealt with made NO mention that the tracking device was a parameter for this discount. From there, things continued to get worse, increase in initial quotes, problems with premium payments being logged in, and double payments not being correctly posted. Not even six months later, I am looking to place my insurance book of business elsewhere."
Brayden Truesdell
May 7, 2026
"Lishawna was very helpful with getting the best prices on the coverage I wanted for my car!!"
Susan Crews
April 22, 2026
"Lashana. Was very personable. Explained what services I needed and what costs I needed a very good experience!!?"
"Hi Susan! Thank you so much for the wonderful compliment and the 5 Star Review! I'm glad to hear that Lishawna took great care of you and you had a very good experience with my agency! Thanks for your business! Bp"
Doug See.
April 13, 2026
"Excellent support staff! Brian, if needed will get back to you within 24 hours!
Multifunctional... i have multiple different policies and services life, retirement, annuity, Hagerty and family planning."
"Thanks for the 5 Star Review, Doug! Thanks for being a long time State Farm Customer. We appreciate your business!"
Mike W
April 2, 2026
"Good luck getting answers out of Lishawna. In writing, she is consistently a poor communicator in writing, half-answering initial questions and ignoring follow-ups altogether...and gets snippy about it, to boot. Brian seems to be completely out of the loop and is hard to reach. Look elsewhere. There are lots of other SF offices."
"Thank you for your feedback. We are committed to continuous improvement and appreciate your input. "
Amanda Supinger
March 31, 2026
"Wonderful customer service and my rates decreased"
"Hi Amanda! Thanks so much for the compliment and the 5 Star Review! We appreciate your business! Welcome to my agency and State Farm! Bp"
Sherri Brady
March 11, 2026
"If you're in the market for new insurance, please go see Lishawna. She was great. Walked me through the whole process from quotes to getting the coverage we needed. So glad we made the switch!!"
"Hi Sherri! Thank you so much for the great compliment and the 5 Star Review! I'm so glad to hear you had a great experience with Lishawna! Thank you for your business! Welcome to my agency and State Farm! Bp"
Taylor Teegarden
March 9, 2026
"Very straight forward and easy!!"
"Hey Taylor! Thanks so much for the compliment and the 5 Star Review! I'm glad to hear it was an easy switch for you! Thanks for your business! Welcome to my agency and State Farm! Bp"
Dawn Young
March 5, 2026
"Such a great experience insuring my car and home.. the sales person was so nice and genuine she offered me every discount she knew she could give me.. she really went above and beyond to help meet me needs all in under 15 minutes.. ty all so much"
"Hi Dawn! Thank you so much for the kind words and the 5 Star Review! I'm so glad to hear you had a great experience switching to us! Thank you for you business! Welcome to my agency and State Farm! Bp"
Elizabeth Tripp
March 5, 2026
"Great service and excellent price. They saved me $700 per year for car insurance."
Robert Stier
February 21, 2026
"Excellent service"
Rachelle Jett
February 13, 2026
"Very friendly, patient and kind. Took us every step to get our insurance finished and set! Best experience I've had in a long time!"
jay dee
January 23, 2026
"Absolutely amazing service, Lishawna always has a pleasant and wonderful personality and goes above and beyond to make sure my services are mer"
Shane Wallingford
January 7, 2026
"Wonderful experience and saved me a lot of money!!"
Tina Grabill
January 2, 2026
"Heather has been very helpful with transferring my insurances. She's professional and has the patience of Job dealing with all my questions."
Austin Hartley
December 18, 2025
"Brittany was awesome made every thing as easy as possible and got me a way better rate than I previously had!"
Natalie Keller
December 17, 2025
"Heather was very friendly and helpful with fast service! I was able to change multiple policies and save money!"
Russell Jones
November 26, 2025
"They were quick, made it very easy and saved me alot of money..it was a great experience"
Katherine Stewart
November 12, 2025
"Brittany was super nice and helpful"
Libby Thayer
November 11, 2025
"Lishawna was very helpful. She was able to answer all of my questions and get me set up with a policy that worked for me."
Laura Kitchen
October 31, 2025
"I have both business and personal accounts with Brian Payne State Farm. I always receive excellent service! My needs are always taken care of promptly and professionally."